Ovo freestanding tub

Bathroom Global – Return & Refund Policy
Because trust builds loyalty, and fairness builds brands.

At Bathroom Global, we want you to be completely satisfied with your purchase. If something isn’t right, follow the steps below to return your item or report an issue.

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Step 1: Changed Your Mind?

You can return your item within 14 days of receiving your order if you no longer wish to keep it.

To be eligible for a return:
• The item must be unused, in its original packaging, and in a re-sellable condition.
• You must arrange and cover the cost of return shipping.
• We recommend using a tracked and insured courier to protect your return.
• Items that are damaged during return transit or while in your care cannot be refunded.

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Step 2: Received a Faulty or Damaged Item?

Please inspect your delivery as soon as it arrives. If you notice any damage or fault, notify us within 48 hours.

Here’s what will happen next:
• We may arrange a collection, request the item be returned, or approve disposal (only with written confirmation).
• If we ask you to return the item, please include a receipt for return postage—we’ll reimburse you.
• All returned items will be inspected. If the issue is found to be due to misuse or damage after delivery, we will return the product to you without a refund or replacement.

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Step 3: Need Assistance?

We’re here to help. If you’re unsure about any part of the process or have a question, don’t hesitate to reach out to our customer support team via email or our contact form.

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At Bathroom Global, we believe service doesn’t end at checkout. It continues with fairness, clarity, and doing what’s right—every time

Bathroom Global – Warranty & Guarantees

Confidence in every purchase, backed by reliable support.

At Bathroom Global, we are committed to offering high-quality products that meet your expectations. All products purchased through us come with a minimum 12-month Manufacturer’s Guarantee, ensuring peace of mind. Some items may include extended guarantees, which will be noted in their product descriptions.

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How to Make a Warranty Claim

If a fault develops within the guarantee period, please contact us directly. Here’s how we handle warranty claims:
1. Initial Contact: Reach out to us, and we will guide you through the next steps.
2. Manufacturer Support: We may assist with handling the issue on behalf of the manufacturer.
3. Direct Contact: If necessary, we will provide you with the manufacturer’s contact details if they prefer to liaise directly with you.
4. Resolution: Depending on the manufacturer’s process, they may arrange for a repair, replacement, or an alternative solution.

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Important Information About Warranty Claims

All warranty claims are subject to manufacturer inspection. If the item is found to be:
• Fault-free, or
• Damaged due to misuse or improper care

The warranty will be voided, and the item will be returned to you without a refund or replacement.

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At Bathroom Global, we believe in offering products that meet your needs and expectations, backed by a warranty that shows our commitment to quality and customer care.

Security & Payment Terms and Conditions

1. Secure Payment Processing

We take your payment security seriously. All transactions are processed through secure, encrypted gateways using industry-standard SSL (Secure Socket Layer) technology. We do not store your full card details on our servers.

2. Accepted Payment Methods

We accept the following payment methods:
• Debit/Credit Cards (Visa, MasterCard, Maestro, American Express)
• Bank Transfer (details provided at checkout or on invoice)
• PayPal (where applicable)
• Cash payments (only in person and subject to agreement)

3. Payment Terms
• Full Payment: All orders must be paid in full before dispatch or collection unless otherwise agreed in writing.
• Deposits: For made-to-order or reserved items, a non-refundable deposit may be required. The balance must be cleared before delivery or collection.
• Bank Transfers: Payments made by bank transfer must reference your order number or name. Orders will only be confirmed once funds are cleared.

4. Fraud Prevention

To protect our customers and ourselves from fraud:
• We may request additional ID or proof of billing address before accepting or dispatching high-value orders.
• Orders flagged as suspicious may be delayed or cancelled after review.

5. Failed Payments

If your payment fails, we are under no obligation to process your order. Please ensure that all billing information is entered correctly and that your card issuer has authorised the payment.

6. Refunds

Refunds for cancelled orders or returned items (where applicable) will be processed to the original payment method within 5–10 working days, once confirmed.

7. Disputes

In case of a payment dispute or suspected fraud, please contact us immediately at info@bathroomglobal.com . We are committed to resolving any issues quickly and fairly.

8. Changes to Payment Policy

We reserve the right to amend our payment terms at any time without prior notice. Any changes will be published on this page.

Bathroom Global – Delivery & Shipping Policy

Because great service means delivering on time, every time.

At Bathroom Global, we aim to make your shopping experience as seamless as possible—from checkout to delivery. Here’s everything you need to know about how your order will reach you.

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Courier Services

We work with a range of trusted couriers based on the size and packaging of your order to ensure fast and secure delivery.

All orders over £399 come with free delivery.

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Delivery Charges (for orders under £399)

We’ve made shipping costs simple and transparent based on product size:

Small Items – £9.99
Bathroom accessories, basin mixers, wastes, etc.

Medium Items – £12.99
Shower mixers, bathtub mixers, handheld showers, etc.

Large Items – £18.99
LED mirrors, towel rails, toilets, shower trays, etc.

Extra-Large Items – £29.99
Bathtubs, shower enclosures, vanity units, etc.

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Delivery Time

We aim to deliver all orders within 2–3 working days.

Once dispatched, your tracking details will be provided via email so you can follow your delivery every step of the way.

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Need Help With Delivery?

If you have questions about your delivery or need support, we’re here to help.
Contact us at: info@bathroomglobal.com

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At Bathroom Global, we believe your dream bathroom should arrive with ease, care, and reliability—no matter the size.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!