Terms & Conditions

Bathroom Global – Warranty & Guarantees:

Confidence in every purchase, backed by reliable support.

At Bathroom Global, we are committed to offering high-quality products that meet your expectations. All products purchased through us come with a minimum 12-month Manufacturer’s Guarantee, ensuring peace of mind. Some items may include extended guarantees, which will be noted in their product descriptions.

⸻

How to Make a Warranty Claim

If a fault develops within the guarantee period, please contact us directly. Here’s how we handle warranty claims:
1. Initial Contact: Reach out to us, and we will guide you through the next steps.
2. Manufacturer Support: We may assist with handling the issue on behalf of the manufacturer.
3. Direct Contact: If necessary, we will provide you with the manufacturer’s contact details if they prefer to liaise directly with you.
4. Resolution: Depending on the manufacturer’s process, they may arrange for a repair, replacement, or an alternative solution.

⸻

Important Information About Warranty Claims

All warranty claims are subject to manufacturer inspection. If the item is found to be:
• Fault-free, or
• Damaged due to misuse or improper care

The warranty will be voided, and the item will be returned to you without a refund or replacement.

⸻

At Bathroom Global, we believe in offering products that meet your needs and expectations, backed by a warranty that shows our commitment to quality and customer care.

Bathroom Global – Return & Refund Policy

Because trust builds loyalty, and fairness builds brands.

At Bathroom Global, we want you to be completely satisfied with your purchase. If something isn’t right, follow the steps below to return your item or report an issue.

⸻

Step 1: Changed Your Mind?

You can return your item within 14 days of receiving your order if you no longer wish to keep it.

To be eligible for a return:
• The item must be unused, in its original packaging, and in a re-sellable condition.
• You must arrange and cover the cost of return shipping.
• We recommend using a tracked and insured courier to protect your return.
• Items that are damaged during return transit or while in your care cannot be refunded.

⸻

Step 2: Received a Faulty or Damaged Item?

Please inspect your delivery as soon as it arrives. If you notice any damage or fault, notify us within 48 hours.

Here’s what will happen next:
• We may arrange a collection, request the item be returned, or approve disposal (only with written confirmation).
• If we ask you to return the item, please include a receipt for return postage—we’ll reimburse you.
• All returned items will be inspected. If the issue is found to be due to misuse or damage after delivery, we will return the product to you without a refund or replacement.

⸻

Step 3: Need Assistance?

We’re here to help. If you’re unsure about any part of the process or have a question, don’t hesitate to reach out to our customer support team via email or our contact form.

⸻

At Bathroom Global, we believe service doesn’t end at checkout. It continues with fairness, clarity, and doing what’s right every time