Payment Security

1. Secure Payment Processing

We take your payment security seriously. All transactions are processed through secure, encrypted gateways using industry-standard SSL (Secure Socket Layer) technology. We do not store your full card details on our servers.

2. Accepted Payment Methods

We accept the following payment methods:
• Debit/Credit Cards (Visa, MasterCard, Maestro, American Express)
• Bank Transfer (details provided at checkout or on invoice)
• PayPal (where applicable)
• Cash payments (only in person and subject to agreement)

3. Payment Terms
• Full Payment: All orders must be paid in full before dispatch or collection unless otherwise agreed in writing.
• Deposits: For made-to-order or reserved items, a non-refundable deposit may be required. The balance must be cleared before delivery or collection.
• Bank Transfers: Payments made by bank transfer must reference your order number or name. Orders will only be confirmed once funds are cleared.

4. Fraud Prevention

To protect our customers and ourselves from fraud:
• We may request additional ID or proof of billing address before accepting or dispatching high-value orders.
• Orders flagged as suspicious may be delayed or cancelled after review.

5. Failed Payments

If your payment fails, we are under no obligation to process your order. Please ensure that all billing information is entered correctly and that your card issuer has authorised the payment.

6. Refunds

Refunds for cancelled orders or returned items (where applicable) will be processed to the original payment method within 5–10 working days, once confirmed.

7. Disputes

In case of a payment dispute or suspected fraud, please contact us immediately at info@bathroomglobal.com . We are committed to resolving any issues quickly and fairly.

8. Changes to Payment Policy

We reserve the right to amend our payment terms at any time without prior notice. Any changes will be published on this page.